For Deluxe delivery items, we employ a more specialised delivery service, except in select country and remote locations as designated in our Delivery Charge Tables. Your furniture may arrive pre-assembled and have been repackaged for safe transit. Items are carefully carried into the room of your choice, unpacked, fully assembled and all packaging is removed from your home and responsibly recycled wherever possible. Please note that we are unable to hang art or install fixtures (e.g. curtain hardware), attach bedheads to existing bed frames, install lighting or other electronic equipment. Following placement of your order, you will be contacted via text message to confirm your order has been received, and to select your preferred delivery day from the dates offered. For in-stock items, the text message to select your booking date from the dates offered will typically be sent within 2 hours of order placement (however please allow up to 1 day to receive this text). Please refer to the Delivery Table below for your estimated delivery timeframe. After confirming your delivery date, except in select country and remote locations, you will receive a text message the evening before confirming your 3–hour delivery window. On approach to your home, the delivery team will call 30–60 minutes before arrival. After completion of your delivery, you will be given the opportunity to provide feedback on your experience.

Note: We are unable to provide our full Deluxe service to some areas. For more details, see the Delivery Charge Tables below, or contact us.

Small Standard, Standard & Deluxe Delivery Times

Please refer to the Extended Transit Time Postcodes Table for locations which require extended time for your delivery.

Deluxe delivery is not available to all areas. If shipping is available to your postcode, you will receive an estimated cost upon entering your information. If we are unable to deliver or restrictions apply, you will receive a clarifying message.

Delivery charges are determined by your delivery destination and type of delivery and are charged per order, as follows:

Some furniture and bulkier items are stocked in our stores for immediate pick up. No delivery charges apply. To learn more, please call or visit your local store.

Some of our stores offer Click & Collect in-store pick-up options. To find out whether an item is eligible for you to collect at a store, check the product’s information page on our website. After you choose the item’s colour and/or size, you’ll be able to select a store for Click & Collect if the item is available. No delivery charges apply.

We will ship any out-of-stock items you may have ordered as soon as they are back in stock. The “stock status” date indicated online at your time of purchase should be used as a guide only and may be subject to change. In the event of an extended delay, we will notify you by email.

All prices quoted online include GST. All prices quoted online exclude delivery charges.

Delivery is only available within Australia at this time. Only customers with a Austrailian delivery address can purchase from this website. For orders outside Australia please visit williams-sonoma.com.

Feel free to get in touch, we’ll be happy to help:

Phone: 1800 231 380 (8:00am – 9:00pm AEST 7 days a week)

For delivery of large furniture pieces and certain other oversized items we employ the specialised service of our home delivery freight partner.

In some areas, for Small Standard, Standard and Deluxe delivery orders, deliveries will require an additional 4-6 weeks to be completed. For those areas, please reference the below postcode table.

If you have any questions, please contact us.